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Return And Refund

FREE Returns:

If you are not 100% satisfied with your purchase, you can return your order to the warehouse or office for a full refund (less shipping). So if for whatever reason you’re not happy with your purchase, just return them in their original condition to our warehouse address.
With Kelson’s Life Time Warranty and Return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
Our Hong Kong Office return address:18/F, Supreme Commercial Building, 368 Kings Road, North Point, Hong Kong

The Fine Print

  • You can return your purchase anytime from the purchase date.
  • If your order qualified for free shipping, the actual shipping fee will be deducted from the return amount.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
  • Please email contact@kelsondesign.com  before any returning any products to avoid confusion.